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Corporate Quality Communications Manager


Waltham, LEC, GB, LE14 4RS


Corporate Quality Internal Communications Manager

R&D / Petcare

Slough or Waltham, Leicestershire

Salary:  £35,700 to £44,500 plus excellent benefits


Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.



The Corporate Quality Function collectively drives the implementation for the Mars LEADING QUALITY Strategy across the Value Chain (Design, Buy, Provision of Products & Services, Sell, Listen) for all Segments. It is governed by the Corporate Quality Management Process (QMP) and covers all the activities related to the Product Lifecycle Model through Q&FS management, Audit, Technical Expertise, IT Systems, Corporate reputation and embedding a Quality culture. Targeted, relevant and timely communication is critical to deploying the strategy and internal engagement on Quality related topics.


This role reports to the Corporate Quality Program Manager



This role has been created to connect and stream line the communications internally from all the LEADING QUALITY Strategy Areas for efficiency and effectiveness and to deliver projects which enable the creation of a quality culture.

The purpose of the role is to enable a strong and visible Culture of Quality across Mars by delivering global cross segment Quality communications & Quality Culture projects in line with the Quality internal communication plan.

It may require some limited domestic and international travel (up to 10%).



The key outputs of this role are as follows:- 

  • Responsible for the co-creation, management and delivery of the Quality internal communications plan in support of the Corporate QMP
  • Manages the process of delivering the required  Communications (Board, Mars Leadership Team, Technology Committee pre-reads and presentations, Technology Quarterly Reports)
  • Leads projects designed to build a Culture of Quality across all Mars Units as identified by the Driving ownership of Quality Steering team. Ensures they follow the Corporate Quality Team project management process. Projects include
    • Quality Weeks
    • GM Engagement
  • Leads a Community of Practise on Quality Culture, Is the key point of contact for the Global Quality Community on all Quality Culture initiatives, provides support, coaching and identifies processes for capturing and sharing best practise
  • Acts as the Quality Culture champion for Mars University training courses and programmes
  • Provides expert technical guidance and support to Corporate Quality Team members, QLT and other senior segment Q&FS or R&D leaders for the creation of all Cross Segment key internal and external communications. The job holder is responsible for ensuring the messaging and branding is aligned with Corporate and Q&FS requirements and those of the target audience



  • Manages the metrics collation and reporting for the  Q&FS communication plan and also Driving ownership of Quality strategy areas
  • Managing the communications budget and any 3rd party providers



  • A Degree in Communications is preferred, with a minimum of technical quality experience and good scientific/technical communications expertise/capability
  • Experience in communications with a focus on Engagement
  • A high level of project management expertise and experience
  • Excellent communication skills (oral and written).  Fluent in English
  • Ability to produce accurate and consistent materials with good attention to detail
  • Excellent networker, easily builds rapport remotely, and experienced in delivering projects through others
  • Knowledge of newer information technologies / multimedia is required.
  • Creative, flexible and enjoy working in a complex, rapidly changing environment

In return we offer:


Great career progression

Range of in-house training

Competitive salary, bonus and range of large company benefits


We know it's important to you to find out as much about us as possible, so following a review of your CV the first stage will be a telephone interview with the hiring manager and a chance for you to ask lots of questions. If successful, you will be invited to an interview day. Don't worry we will give you plenty of time to prepare.


If it sounds like the right role for you, please click on the APPLY button below. We look forward to hearing from you.


Closing date:  Tuesday 19th February 2019



Job Segment: Communications, Manager, Project Manager, Branding, PLM, Marketing, Management, Technology

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