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Commercial Operations Manager -FLEXIBLE LOCATION: TN, MO, NE, SD or OH


Saint Charles, MO, US

JOB CATEGORY:  Commercial

A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated 

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.




This role is responsible for the development and execution of operational strategies to move raw materials into the Royal Canin North America manufacturing facilities. Secondary responsibilities include cross-functional troubleshooting raw materials when there is an issue in the inbound process or product needs to be returned and partnering with Supplier Quality Assurance when there is a need for a waiver as well as for any claim process.  The position is fully accountable for the right product being in the right place at the right time, in the right quantities.  The role is a stakeholder in the sourcing strategy process, and the key contact for the successful execution of those strategies to the factories.  The role is expected to evaluate the supply chain and Supplier capabilities, and to recommend and assist with process improvements and optimization strategies.   The role operates in a pet friendly, open office environment supporting the Mars vision to Make a Better World for Pets.


What we’re looking for:


  • Minimum:  Bachelor's Degree required in Supply Chain, Procurement, Logistics or related field
  • Minimum:  3-year experience in Supply Chain, Procurement, and Project Management in a progressive and dynamic environment
  • Experiences with continuous improvement and supply chain optimization programs; and supplier relationship management including managing supplier scorecards/performance models
  • Knowledge of manufacturing, operations and financial data analysis             
  • Preferred:  3-5 years related experiences
  • Minimum: Strong alignment skills with the ability to communicate vision and gain alignment with stakeholders both internally and externally
  • Experience in sourcing, planning, category management or engineering
  • Strong analytical skills with thought leadership that drives strategy and execution
  • Strong project management skills
  • Sound interpersonal skills enabling the incumbent to work effectively with cross-functional teams
  • Computer skills (ie: Excel). Experience in SAP or other ERP systems is a plus


What you’ll be doing:


  • Develop and execute the In-bound Supply Chain Strategy to achieve a world class in-bound supply chain
  • Support forecasting activities between the Flow team and Suppliers
  • First point of contact for service issues. Work through issues with Supplier bottle necks or material shortages
  • Responsible & Accountable for service KPIs (OTIF & ATS): including periodic reviews with the (7) manufacturing facilities & utilizing data for the supplier performance reviews
  • Participate in all relevant aspects of the S&OP process, Responsible for the weekly Commercial/Flow meeting, leads Commercial section of the weekly Factory Service Review (FSR) & participates in factory TLT meetings
  • Lead Operations section of Supplier Scorecard - measurement & management of supplier performance
  • Responsible for the claim process & demurrage tracking
  • Drive and leverage supplier’s capabilities to reduce Mars Total Cost of Ownership (TCO)
  • Lead logistics cost reduction program
  • Be the interface between suppliers and supply chain operations to solve and prevent assigned raws and packs category supply issues, enabling a high-level of service to production sites and driving excellence in execution
  • Evaluate optimal inventory levels, implement inventory programs with suppliers, monitor supplier adherence to both inventory and lead times to minimize the risk of obsolescence
  • Own the supplier logistics relationship for material, including communication of material requirements
  • Operational buying as needed to support the region
  • Work closely with Strategic Sourcing and R&D and Supply divisions to identify, develop, and maximize the cost reduction opportunities through developing a cost savings productivity pipeline cost savings
  • Responsible for ensuring the delivery of business results in the following key areas:
  • Total Delivered Cost Reduction
  • Working Capital/Cash Management Strategies
  • Inventory Optimization
  • Demonstrate a quality culture in actions, words and spirit.
  • Other duties as assigned to support Commercial


What to Expect from Mars:


  • The opportunity to learn, develop and take charge of your own career.
  • An industry competitive salary and benefits package. 
  • To be respected and valued.
  • The Five Principles at the center of every decision
  • The opportunity to work cross functionally, add value and impact a better world for generations to come.


Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.


Nearest Major Market: St Louis

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