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Customer Services Representative




The Role

We are looking for an exceptional Customer Services Representative to join our Supply Chain Team! We are looking for a team player with accurate data entry and attention to detail. This is a key role within the business, where the successful candidate will be responsible for processing orders as well as promotional and pricing claims and resolving customer queries. 


Key Responsibilities:
•    Processes all claims received by EDI, phone and email channels in a timely manner 
•    Answers calls and email queries from internal and external customers 
•    Liaise with Accounts Receivables, Accounts Payable, freight and warehouse suppliers as required
•    Builds sound business relationships internally and externally through service responsiveness and applying customer and promotional knowledge


Our successful candidate will have:
•    Experience working in a customer-related role is preferred 
•    Outstanding communication and interpersonal skills
•    Strong attention to detail 
•    Ability to work in a team environment
•    Excellent organisational skills with the ability to multi-task


What we will bring: 
•    Certified as a great workplace by the Great Place to Work® Institute 
•    Genuine focus on your development with access to world class training
•    Global health and wellbeing program to support work-life balance
•    Opportunity to make a difference with our volunteer and ambassador programs 
•    Work within an environment where pets really are our best friends, with dogs in the office

About us:
What do MARS®, SNICKERS®, EXTRA®, ECLIPSE®, PEDIGREE®, WHISKAS®, DOLMIO®, MASTERFOODS ® and ROYAL CANIN® have in common? They’re all made by Mars. We’re a family-owned, principle led business that’s been making products for people (and the pets they love) for more than 100 years. Together, our 125,000+ Associates around the world are empowered to take action every day towards the world we want tomorrow. Because we know, the world we want tomorrow starts with how we do business today. 


Applications will close Monday 28th June 2021.


For more information visit  


Mars Australia & New Zealand is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. As we prefer to manage all sourcing directly, introductions via agency will not be accepted.

Job Segment: Customer Service Representative, Accounts Payable, Data Entry, Customer Service, Finance, Administrative