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Flagship Store Director-Retail, New York, NY

LOCATION: 

New York, NY, US

JOB CATEGORY:  Sales
REQUISITION NUMBER:  210089

A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated 

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

 

Purpose of Role:

The Flagship Store Director is responsible for being the leader of the store’s overall operation and success. This is accomplished by strategically driving results to ensure that the store achieves maximum sales and productivity goals through exceptional Guest Service, Talent Management, Presentation Excellence, Operational Excellence and Personal Development. The role reports directly to the Retail Director.

 

Key Responsibilities:

Key responsibilities include responsibility for the New York M&M’S World retail operations.

DRIVE RESULTS / GUEST SERVICE- ACHIEVE OUR GOALS BY BRINGING MORE CHOCOLATE SMILES TO OUR GUESTS

  • Through the training and development of associates ensure that store meets and / or exceeds quantifiable performance (e.g. Net Sales, Conversion, Average Dollar Sale, Units Per Transaction, and Inventory Shortage)
  • Develop the strategies and plans to achieve sales growth through business analysis, action planning, effective communication and consistent accountability
  • Utilize sales data to recommend changes affecting the flow and type of merchandise required to achieve designated sales goals of the store in partnership with central support team
  • Model and manage effective supervision to drive sales by consistently delivering exceptional Guest Service
  • Role models the behaviors of an effective Manager on Duty and holds management team accountable to floor leadership at all times

 

TALENT MANAGEMENT- DELIVER AN EXCEPTIONAL RETAIL EXPERIENCE BY DELIGHTING OUR GUEST THROUGH OUR FUN, KNOWLEDGE, AND PASSION FOR OUR BRAND

 

  • Drive future growth of M&M’S Retail through effective recruitment, selection and on boarding of all associates
  • Ensure store achieves optimal staffing levels by filling positions in a timely manner for job openings with associates that reflect the M&M’S brand standard
  • Identify, develop and leverage existing talent to support the growth of the store through the talent management process and succession planning through great line management
  • Reward and recognize behaviors / results that are in alignment with MARS purpose and values to promote a high-performing team
  • Drive the company’s performance management process throughout the store and is a liaison with P&O on associate relations issues to ensure practices are fair and consistent
  • Drive consensus while managing a diverse management team and/or collaborating with associates in other sites
  • Provide an open door policy where associates are free to express their ideas, concerns and feelings and an environment where The Five principles of MARS are modeled and upheld
  • Conduct round tables and Q12 impact sessions. Create, execute and follow up impact planning of all store line managers to ensure positive momentum in site associate engagement

 

PRESENTATION EXCELLENCE- CREATE A VISUALLY EXCITING MERCHANDISE PRESENTATION

 

  • Demonstrates knowledge of products, placement on the sales floor, sales impact according to the space occupied and general understanding of category components
  • Embrace and create company driven promotional and marketing campaigns that support the brand through training and development provide an exceptionally visually appealing store that is Big, Bold and clearly Branded in partnership with the central support team
  • Ensure thorough training / execution and instill behaviors to achieve a store that is neat, clean and organized at all times

 

OPERATIONAL EXCELLENCE- ENSURING OPERATIONAL EFFICIENCIES WHILE DELIVERING AN EXCITING RETAIL EXPERIENCE

 

  • Develop team to execute company programs and processes by prioritizing, simplifying and following up to achieve desired results
  • Through training and development ensures all areas of the store including the backroom, sales floor, cash wrap areas are neat clean, organized, operational and safe
  • Comply with and ensure that all associates follow company policies and procedures
  • Ensure that store is in compliance with all federal and state employment laws, including but not limited to wage and hour and Equal Employment Opportunity
  • Ensure that the store protects company assets through awareness of Loss Prevention best practices, including great guest service, associate bag checks, associate purchases, as well as all other compliance to company policies and procedures

 

PERSONAL LEADERSHIP- EXEMPLIFY LEADERSHIP COMPETENCIES THAT DRIVE A HIGH PERFORMING, HIGHLY ENGAGED TEAM

 

  • Be an inspiration to others, ethically and professionally
  • Mentor and guide behaviors towards positive and impactful solutions
  • Demonstrate confidence and focus during periods of high volume or unexpected events to keep store operating to standard and to set a positive example for the store team
  • Foster a team commitment through support, relationship building, and recognizing individual contributions
  • Share information and communicates clearly to all levels
  • Lead by managing through change and adversity
  • Exemplify The Five Principles
  • Promote store involvement in MARS community service, wellness and sustainability programs
  • Cultivate a collaborative learning environment within the store by modeling purpose, values and  behaviors consistent with MARS philosophy

Minimum Qualifications:

Education

  • Bachelors' degree-preferably in business or equivalent experience required
  • MBA or advanced degree recommended

 

Experience

 

  • Minimum 5+ years experience managing in a fast paced retail or hospitality operation
  • Minimum 3+ years experience leading a team of managers
  • Demonstrated complex planning & organizational skills with strong business acumen
  • Demonstrated communication and advanced presentation skills a proven track record of influencing senior management
  • Demonstrated analytical and problem solving skills

#LI-HS1

 

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

 


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