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Consumer Service Project Manager (F/H/X)


Montpellier, 34, FR

JOB CATEGORY:  Corporate Affairs


Consumer Service Project Manager (F/H/X)

Royal Canin


Contrat : CDI

Localisation : 30 min de Montpellier (Aimargues)


The Consumer Care Manager implements the Royal Canin`s Social Media and Consumer Care strategy in the Brand and Petowner new environment. The job requires a 100% customer oriented profile, thorough and continuous interlock with global community and other global stakeholders ensuring consistency and cultivating a consumer experience culture across the French unit.


What are we looking for ?

  • Previous experience in a Customer Service-related team in a national or international environment
  • Program / Project management experience
  • Good written & verbal communication skills in French and English
  • Strong proven ability to analyze complex / abstract data and build crisp insights with action plans
  • Extended knowledge of social media platforms and forums


What would be your responsibilities ?

  • Audit, review and optimize the whole scope of Consumer care within the unit

  • Consumer care expertise: Drive consumer care experience internally and externally with our key partners to deliver a best in class premium service with an omnichannel approach

  • Project management & project lead in consumer care: drive and implement new consumer care programs

  • Generate insights to build added value to all new Royal Canin services (e-Commerce, etc..).


What are the advantages of Mars ?

  • At Mars, we believe in a relationship of mutual trust, dignity and respect between our company and Associates that is more meaningful than the standard employer/employee relationship.  

  • As Associates, we can expect to be respected, supported and valued as individuals, to be treated fairly and equitably. 

  • The opportunity to learn and develop, taking charge of your own career across Mars. 

  • You will work in a multicultural environment (more than 40 nationalities) and where your dog will be welcomed by more than 100 other Associates’ dogs at the office!   

  • You will work in a unique campus, which gathers more than 800 Associates working for: the international HQ, the French subsidiary, two laboratories, a kennel and a cattery with more than 200 cats & dogs, and finally the most important factory of the Royal Canin group.



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