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Team Lead


Henderson, NC, US


A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated 

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.


JOB TITLE: Team Lead

LOCATION: Henderson, NC


The Making Lead is a core position that will be responsible for leading the coordination effort for such activities as safety, training, sanitation, quality, finished product testing, finished production planning, and pipeline integration in the making area. It also includes coordinating receiving, batching, extruding, flavor enhancement, and finished bin management. The result will be quality pet food that meets or exceeds all quality specifications set by Mars Petcare in the amount and schedule indicated by business needs.

Principal Accountabilities:

This position is a working lead position. It is expected that the Team Lead will be an expert on all systems in the Making or Packing areas. This position will also be required to train all associates in these areas.


Making or Packing areas

1. Will have a comprehensive understanding of the equipment and systems that makeup Making or Packing.

2. Ability to safely operate all systems from extrusion to finished bin destination.

3. Comprehensive understanding of the systems used to monitor the quality of the system production, and the ability to perform all quality checks.

4. Improve operations through individual and group problem solving and provide leadership in solving problems on the floor and in meetings.

5. Understands the finished bin distribution system and can operate to optimize production.

6. Able to quickly troubleshoot and address reliability issues on extruders and flavor enhancement.

7. Will actively address food safety and quality concerns.

8. The Team Lead has a comprehensive understanding of and the ability to safely operate all equipment in the area.

9. Understand company policies around product handling and testing.

10. Coordinate area activities in such a way as to minimize waste, demurrage (cost) and insure continuous plant operations.

11. Train all new making operators.

12. Immediately notify making area technician to resume operations in the event that downtime occurs.

Leadership & Interpersonal Skills:

1. Ability to assess situations early and accurately to take effective and tactful action to correct and improve those situations.

2. Successfully resolve conflicts by listening, sharing thoughts, focusing on situations not people, and by helping to create a positive work environment and establishing a feeling of partnership.

3. Facilitates efficient operation from inbound material reception through flavor enhancement into finished product bins with a good understanding of the total pipeline.


1. Ability to communicate effectively with team members both verbally and in written format.

2. Seek feedback for improvement.

3. Give feedback to associates on the team.

4. Gain support from others for new ideas and recommendations.

5. Ability to communicate effectively with the team.

6. Relay important information to and from management to the shift and across areas of the plant.

7. Provide a detailed and comprehensive status update of the packaging department to the oncoming shift. Such details include: safety issues, quality issues, attainment to schedule, and escalation of recurring issues.

8. Actively participate in FMOS activities and drive escalations from the team.

Analysis/Problem Assessment:

1. Recognize trends that may lead to problems.

2. Identify cause and effect relationships. Aggressively seizes opportunities to improve results early but not prematurely.

3. Facilitate change while maintaining a high level of productivity.

4. Set priorities with proper sense of urgency and importance.

5. Develops creative ideas and takes innovative actions.

6. Participate in setting strategy for the system to ensure meeting or exceeding production schedule in the most efficient manner possible.


1. Participate in site focus groups as appropriate.

2. Attend and direct team during start of week thermal sanitation.

3. Other similar duties as assigned.

4. Must be able and willing to cover overtime in alignment with the site responsibility coverage policy


1. Good basic math, reading, and writing skills.

2. Good mechanical aptitude.

3. High School diploma or equivalent plus 2-3 years’ experience (manufacturing environment preferred).

4. Good housekeeping skills and knowledge of GMP's.

5. Basic knowledge of personal computers.

6. Good problem solving skills.

7. Ability and willingness to develop and manage self, demonstrate self-directed workgroup leadership and contribute to efficiency, quality, and cost optimization with minimal supervision and a positive attitude.

8. Ability to lift 50 lbs.

9. Ability to operate forklift in a safe manner.

10. Ability to work 8-hour rotating shifts under stressful conditions such as heat, cold, high and/or confined spaces and have full mobility with ability to climb ladders and stairs.

11. Must be able and willing to cover overtime in alignment with the site responsibility coverage policy.



Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.


Nearest Major Market: Raleigh

Job Segment: Manager, Management