Share this Job

Team Lead


Henderson, NC, US


A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated 

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.


The Team Lead is responsible for the Operations team and accountable for safety, quality, engagement, and operating results for their respective shift.  The Team Lead effectively facilitates team shift connection points, coordinates communications within and across production areas. Team Leaders give clear and accurate reports to the Shift Manager, Operations Manager and HLT.  They have thorough technical understanding and process control for their areas. Team Leaders are an integral part of the daily shift meetings and leads process definition to identify Centerline targets and document standards.  


Job Responsibilities


  • Directs work of the team members on their assigned shift to deliver the operations plan.
  • Works with Shift Manager and team to ensure that all Line and Departmental metrics are met.
  • Manages associate performance and leading quarterly or monthly objective discussions with assigned Associates.
  • Facilitates conflict resolution for their team.
  • Provides performance data for selected areas and communicates action plans and completed work effectively.
  • Ensures all Safety and Quality processes and procedures are in place and followed.
  • Coach on centerlines when associates are checking to build capability (e.g. why is a centerline out, what could cause it, how do we bring centerline back to CL)
  • Work with operators to develop potential new centerlines that can drive out losses
  • Ensure all CIL activities are completed to standard and identifying root cause and changes to standards for anomalies.
  • Accountable for coaching and building capability, as well as removing any barriers for associates or handling requests. Will cover for breaks and operate a Machine only when the Business calls for it.
  • Leads root cause problem solving efforts on losses as necessary throughout the shift for the line/department.


Context and Scope


  • Coordinates labor and completes daily operations sheet
  • Aligns overtime as required, and communicates to Shift Manager
  • Provides input for objectives for each line associate
  • Provides input to optimize production schedule
  • Ensures all required quality checks and documents are completed for each shift
  • Escalates safety and quality non-conformance
  • Identifies and recommends Centerlines


Education and Professional Qualifications

  • High school diploma or equivalent
  • Preferred: Two-year Associates or Technical degree





  • 2+ year of experience operating In production based environment
  • Knowledge and experience with SAP, MS Tools: Word, Excel, PPT
  • Demonstrated experience in leading change and situational leadership
  • Clear ability to engage, motivate and train people
  • Outstanding analytical and problem-solving skills
  • Excellent written and oral communication skills
  • Proficient in MS Office


Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.


Nearest Major Market: Raleigh

Job Segment: ERP, Manager, SAP, Technology, Management