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Service Analyst

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Location: Guangzhou, 44, CN

Date: Mar 20, 2017

Requisition Number: 107316

A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

Mars has net sales of more than $33 billion, operates six business segments including Petcare, Chocolate, Wrigley, Food, Drinks, Symbioscience, and more than 75,000 Associates worldwide that are putting its Principles into action to make a difference for people and the planet through its performance.

Mars brands include: Petcare – PEDIGREE®, ROYAL CANIN®, WHISKAS®, BANFIELD® Pet Hospital, CESAR®, SHEBA®, DREAMIES® and NUTRO®; Chocolate – M&M’S®, SNICKERS®, DOVE®, GALAXY®, MARS®, MILKY WAY® and TWIX®; Wrigley – DOUBLEMINT®, EXTRA®, ORBIT® and 5™ chewing gums, SKITTLES® and STARBURST® candies, and ALTOIDS® AND LIFESAVERS® mints. Food – UNCLE BEN’S®, DOLMIO®, EBLY®, MASTERFOODS®, SEEDS OF CHANGE® and ROYCO®; Drinks – ALTERRA COFFEE ROASTERS™, THE BRIGHT TEA COMPANY™, KLIX® and FLAVIA®; Symbioscience – COCOAVIA® and WISDOM PANEL®.

 

Key Responsibilities/职位描述

1. Providing solutions for incidents raised by Functional Experts, ensure the service level agreements are met

2. Assist with change management activities which include release and production slots

3. Monitor the Regional Application system’s performance, make sure the system's stabilization and operational reliability meet agreed level

4. Work and engage with other teams globally, regionally and locally to ensure regional coverage is provided and excellence shared

5. Engage our customers to not only identify & improve system to meet business' growing requirements but also handles system lifecycle for business continuity

6. Develop/ improve standard operational procedures

7. Handles minor CIPs and Run service metrics

 

Qualifications/任职条件

1. Bachelor or higher degree in Computer Science or Information Systems is preferred

2. 5. 2~3 years of programming & system development experience needed, project management & infrastructure experience is preferred

3. Experienced or knowledgeable in ITIL service management

4. Good communication, especially in English and interpersonal skills

5. Strong analytical and problem solving skills

6. Good business process understanding on FMCG industry is preferred

7. Ability to work effectively in a flexible and changing environment, manages multiple activities and priorities, and work well under pressure.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

 


Job Segment: Computer Science, Information Systems, Project Manager, Change Management, Technology, Management

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