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Compass 2.0 Reg Functional Expert Mgr


Guangzhou, 44, CN


A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated 

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.


Key Responsibilities/职位描述

•Building an effective relationship with the key business users, including local and outsourced IT communities in order to focus on high quality implementation to meet the requirements of the business.
•To ensure countries are prepared and are properly resourced and to escalate process and resource gaps through the proper channels.
•Proactively assisting the Programme Manager to help establishing long-term strategic roll-out plans for the MARS priority markets and segments 
•Regularly report progress, issues and risks to the Programme Manager including: weekly input on status & issues.
•To coordinate and monitor gaps and issues between countries (from a Global TPM CAS template process perspective) and to organise reference group meetings when appropriate. 
•To escalate issues which arise between countries (from a process perspective) and to bring them to a resolution through escalation to the MARS Leadership Team if necessary.
•To work in conjunction with the countries, business partners, and our 3rd parties, (principally Accenture); to coordinate issues and gaps which arise during the life cycle of the project. 
•To support the countries in understanding and adoption of business readiness tasks.
•To be the first point of contact for new requirements requested by dedicated countries and to ensure that these are passed to the 3rd party for review prior to approval.
•Deliver materials and documentation to key members of the local user community to facilitate the successful adoption of the new process.
•Support the Country Project Managers in the creation of their training strategy and delivery via attending their meetings, training sessions and the provision of process related documentation and materials. 
•To be involved in and coordinate with all parties during the user testing (UAT) of the IT solution to a level that is consistent with defined processes and project standards and to escalate any build or delivery issues via the Business Partners.
•To work with the countries and Business Partners during PGLS (Post Go Live Support) to coordinate and ensure the timely resolution of issues by our 3rd party. To work with the countries and Business Partners to ensure a timely end to PGLS in line with the agreed timelines.
•Support multiple projects / activities & solutions in parallel.
•Lead CIP’s projects, adapting project management methodologies (Agile or Waterfall methodologies) based on the size of the improvement and the overall context.
•Gather business requirements and translate these into functional and technical specifications.
•Ensure MARS IS quality standards are applied to all deliverables.
•Actively share knowledge and best practice to peers and stakeholders.
•Work closely with external project resources including onshore and off-shore support and development teams.
•Collect our metrics and share it in accordance of our Operational Excellence agenda


Engineer school / Business Management school or equivalent + experience
Experienced in service and change management.
Excellent communication skills
Excellent team player
Ability to work remotely
Fast learner, and comfortable coping with change
Full command of English
Customer focus and collaboration
Experience in IT business applications Implementation Aplllo & Atlass  is preferred, although applicants with a relevant business background .



Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.


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