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Flagship Retail Store Director (m/f/d), M&M's Retail (Berlin, Germany)





When we make brands that put smiles on people’s faces and create better moments for millions, we feel a sense of pride in our work! Today, our iconic products like M&M’S®, SNICKERS®, ORBIT®, EXTRA® and Skittles® are enjoyed in more than 180 countries.


The Flagship Store Director is responsible for being the leader of the store’s overall operation and success. This is accomplished by strategically driving results to ensure that the store achieves maximum sales and productivity goals through exceptional Guest Experience, Talent Management, Visual Presentation Excellence, Operational Excellence and Personal Development. The role reports directly to the Retail Ops Global Sr. Manager.


Key responsibilities include overall responsibility for the Berlin M&M’S World retail operations in Berlin, Germany.


Our Flagship Store Director will:


Drive Results / Guest Service - Achieve our goals by bringing more chocolate smiles to our guests

  • Through the training and development of associates ensure that store meets and often exceeds quantifiable performance (e.g. Net Sales, Conversion, Average Dollar Sale, Units Per Transaction, and store profitability)
  • Develop and execute the retail strategy to achieve sales growth through business analysis, action planning, effective communication and consistent accountability
  • Utilize sales data to recommend changes affecting the flow and type of merchandise required to achieve designated sales goals of the store in partnership with central support team
  • Model and manage effective supervision to drive sales by consistently delivering exceptional Guest Service
  • Role models the behaviors of an effective Manager on Duty and holds management team accountable to floor leadership at all times

Talent Management - Deliver an exceptional retail experience by delighting our guests through our fun, knowledge, and passion for our brand

  • Drive future growth of M&M’S Retail through effective recruitment, selection and on boarding of all associates
  • Ensure store achieves optimal staffing levels by filling positions in a timely manner for job openings with associates that reflect the M&M’S #1 brand standard
  • Identify, develop and leverage existing talent to support the growth of the store through the talent management process and succession planning through great line management
  • Reward and recognize behaviors / results that are in alignment with MARS purpose and values to promote a high-performing team
  • Drive the company’s performance management process throughout the store and is a liaison with P&O on associate relations issues to ensure practices are fair and consistent
  • Drive consensus while managing a diverse management team and/or collaborating with associates in other sites
  • Provide an open door policy where associates are free to express their ideas, concerns and feelings and an environment where The Five principles of MARS are modeled and upheld
  • Conduct round tables and associate engagement impact sessions. Create, execute and follow up impact planning

Presentation Excellence - Create a visually exciting merchandise presentation

  • Demonstrates knowledge of products, placement on the sales floor, sales impact according to the space occupied and general understanding of category components
  • Embrace and create company driven promotional and marketing campaigns that support the brand through training and development provide an exceptionally visually appealing store that is Big, Bold and clearly Branded in partnership with the central support team
  • Ensure thorough training / execution and instill behaviors to achieve a store that is neat, clean and organized at all times

Operational Excellence - Ensuring operational efficiencies while delivering an exciting retail experience

  • Develop team to execute company programs and processes by prioritizing, simplifying and following up to achieve desired results
  • Through training and development ensures all areas of the store including the backroom, sales floor, cash wrap areas are neat clean, organized, operational and safe
  • Comply with and ensure that all associates follow company policies and procedures
  • Ensure that store is in compliance with all employment laws
  • Ensure that the store protects company assets through awareness of Loss Prevention best practices
  • Ensure that the store maintains best in class quality and food safety though executing best practices while self-auditing and ensuring continuous improvement
  • Clear compliance to all company policies and procedures

Personal Leadership - Exemplify leadership competencies that drive a high performing, highly engaged team

  • Be an inspiration to others, ethically and professionally
  • Mentor and guide behaviors towards positive and impactful solutions
  • Demonstrate confidence and focus during periods of high volume or unexpected events to keep store operating to standard and to set a positive example for the store team
  • Foster a team commitment through support, relationship building, and recognizing individual contributions
  • Share information and communicates clearly to all levels
  • Lead by managing through change and adversity
  • Exemplify The Five Principles
  • Promote store involvement in MARS community service, wellness and sustainability programs
  • Cultivate a collaborative learning environment within the store by modeling purpose, values and behaviors consistent with MARS philosophy


What are we looking for?

  • Bachelors Degree, Advanced degree preferred
  • 5 years experience managing in a fast paced retail or hospitality operation
  • 3 years experience leading a team of managers
  • Demonstrated complex planning & organizational skills with strong business acumen
  • Demonstrated communication and advanced presentation skills a proven track record of influencing senior management
  • Demonstrated analytical and problem solving skills
  • Track record of driving financial performance through direct P&L responsibility
  • Fluent in German and English


What can you expect from Mars?

  • An industry competitive salary and benefits package.
  • A company that understands the importance of a work-life balance.
  • The chance to take hold of your own career and develop personally and professionally.



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