Share this Job

Customer Business Leader eCommerce


Chicago, IL, US


A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated 

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.


The Customer Business Leader, eCommerce, is responsible for delivering the Mars Food growth ambition.  This person will accelerate the perfect digital shelf footprint for the Uncle Ben’s™ & Seeds of Change™ brands while driving NSV & share growth of assigned accounts, including both Pure play (i.e. Amazon) & Omni-channel (i.e. customers.

As a member of the Mars Food US Sales Leadership team & reporting to the VP Sales, this person will own the Digital Commerce roadmap by building successful relationships internally with appropriate teams to ensure full omni-channel execution. This role works cross functionally, leading day-to-day process & infrastructure creation with a 50/50 split between domestic vs. global work stream initiatives, whilst liaising with the NA Food GM.

Account leadership of Amazon, A/O Pure play, and priority Omni-channel customers through implementation of activity plans, including but not limited to, managing NSV targets, commercialization of new online pack types, execution of perfect digital shelf fundamentals, and cultivation of meal kit programming.
Co-create 5-year strategic vision in partnership w/ digital marketing and gain alignment from local & global management team on capabilities roadmap, innovation charters, and related investment decisions. 
Implement, measure and monitor performance of each Pure play account (NSV, GMAC, ledger targets, invoice issues and payments, budget, case fill) taking decisive action to deliver sales revenue in line with plan.
Secure new business development opportunities, lead new account creation process, negotiate trade agreement, & represent Food US in cross-segment collaboration for JBP’s at Albertsons, Peapod, Amazon, etc. 
Collaborate with Shopper Marketing, Field Sales, Customer Marketing, & Brand Teams to support a true Omni-channel approach in the Brick & Click channel including content publishing needs.

Key Responsibilities:
• Direct accountability of NSV growth plan for Amazon + full Pureplay business.
• Responsible for leading S&OP, period reporting, & forecasting processes for eCommerce.
• Lead meal kit roadmap & execution in relevant grocery delivery retailers, including Peapod.
• COE support for brick & click teams providing proper tools, resources, and training for developing business including Walmart, Kroger, & Target.
• Co-create ecommerce pack type innovation charters & lead best-in-class commercialization.
• Own new business development & drop ship fulfillment priorities.


Preferred Qualifications:
8+ years combined experience in digital commerce, account management, and/or consumer marketing
Bachelor's degree, MBA preferred
Ability to travel up to 50% of the time.  Some global travel required.
Successful completion of a drug and background screen
Valid driver’s license and clean driving record




Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.


Nearest Major Market: Chicago

Job Segment: Business Development, Field Sales, MBA, Sales, Management