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Quality & Food Safety Manager - Bolton, ON


Bolton, ON, CA


A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.


About Mars, Incorporated 

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.


Mars Canada is a subsidiary of the US family-owned business known as Mars, Incorporated, one of the leading global manufacturers of branded products. Established in the late 1940's, our three segments – Petcare, Mars Wrigley Confectionary and Food help Canadians celebrate life everyday through food experiences. We are an organization that is guided by our Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. It is putting these principles into action that allows us to make a difference to people and the planet, through our performance.


Mars Petcare Canada is looking for a Quality & Food Safety Manager in the Bolton, ON area.


This position leads the site Quality Assurance resources to assure the on-going production of high quality and safe food products that comply with product design and meet or exceed customer and consumer expectations. 


As a member of the site staff, the position is responsible to implement all quality systems, assure effective change management and drive continuous process improvement. 


As the primary research and development (R&D) representative at the site, the position has shared accountability to support research projects in raw materials, product development and process improvement.


Key Responsibilities:

  • Manages all quality assurance and laboratory (technical services) functions for the site.
  • As a member of the site staff, participates in and influences the development and implementation of site strategies.
  • Provides direction and influence for the development, implementation and continuous improvement of all quality systems.
  • Assures that all products and packs produced at the site are safe for consumption and conform to the intended product design.  This includes being responsible for actively supporting change management and process improvement as the R&D Quality Champion.
  • Supports the quality and product safety components of all R&D driven projects at the site through quality planning, and by project oversight for compliance to good manufacturing practices (GMP’s) and other company policies and standards.
  • In partnership with the Implementation Deployment team, supports the site implementation of all new products, line extensions and continuous quality improvement projects including the effective execution of line trials and execution of process capability evaluations.
  • Owns the internal quality audit function for site and assures the effectiveness of the corrective and preventative action process within the framework of the plant’s Quality Management System.
  • Represent the “owners” of the Mars business at the site with respect to the quality and safety of products and the food processing environment.  This responsibility includes participation in the management of crises involving products, and the timely communication of the investigation results through R&D and Supply.  Also responsible for the on-going interpretation and reporting of information from our customers and consumers, and the identification and analysis of trends, which may trigger an investigation.
  • Manage Q&FS Technologists in the site to assure skills development and build clear succession planning, manage daily attendance, and associate development plans.  Provide timely feedback on performance and provide training opportunities which align with development plans.
  • Ensure adherence to the Mars Global Quality and Food Safety Standards.
  • Makes recommendations for food safety decisions that can have catastrophic impact to consumer protection and Brand image.
  • Support field retrieval of product that could result in significant financial business impact.
  • Product conformance to specifications and requirements.
  • Notification of product quality and safety issues; identifying business risks and expedient communication of issues
  • Approval of change management activities.
  • Staffing requirements and changes in alignment of resources.
  • Management of site quality budget.
  • Management of internal audit and Corrective Action & Preventative Action (CAPA) program (budgeting, resource allocation, etc.).
  • Technical training requirements for the team and their individual development plans
  • Local equipment purchases, including laboratory instrumentation.
  • Recommendation for line operation shut down due to product quality or safety issues in the process or site environment
  • Product dispositions for held items
  • As a staff member, participate in the development and implementation of site strategies
  • Local quality systems projects for site improvement
  • Laboratory analytical support required to troubleshoot and resolve site issues


    Minimum Qualifications:

  • Bachelor's degree in Chemistry, Food Science, Engineering or related technical field  
  • 5 years of experience in a technical area such as R&D, product development, laboratory management, quality management systems, or food process engineering
  • 2 years of experience leading/managing a team
  • Experience effectively leading a team and accomplishing goals through others
  • Basic understanding of regulatory and food law, including The Association of American Feed Control Officials (AAFCO) Guidelines
  • Hazardous Analysis Critical Control Point (HACCP) and food safety management
  • FSSC22000 scheme and quality management systems
  • Auditing
  • Project & Change Management Processes
  • Word, Excel, and PowerPoint
  • Integrated Sanitation and Pest Control Management
  • GMP and Personnel Hygiene Management
  • Successful Completion of a background screen


    Preferred Qualifications:

  • Advanced degree in Chemistry, Food Science, Engineering or related technical field
  • 6+ years of experience in a technical area such as R&D, product development, laboratory
  • management, quality management systems, or food process engineering
  • 3+ years of experience leading/managing a team


    Company paid relocation is not available for this role.



A criminal records check will be required for this position.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Mars Canada is committed to equity in employment and diversity. Mars Canada will provide an inclusive and barrier free recruitment process to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require a disability-related accommodation during this process, please inform Mars Canada of your requirements. For more information please review Mars Canada's Accessibility Policy and address any questions about that policy to



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