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Operator 2


Bolton, ON, CA, L6E 5S4


A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated 

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.


Job Summary

Operators are system experts in their assigned area, and are highly functional in multiple areas. Operators must also ensure efficiency, operational conformance, product quality and continuous improvement. Operators function as a member of an area team which is directly responsible for the efficient production of quality products in the required quantities. They operate/change over specified machinery in the assigned area in the prescribed amount of time. Operators must have the skill set to perform the tasks of other associates in the area as needed. This job requires Strong

Communication, Interpersonal and Team Building skills to support site objectives.


Key Accountabilities


  • Responsible for the operation of process and/or packaging equipment to complete the conversion process and package finished product prior to shipping in accordance with all SOPs and specifications.
  • Efficient and effective operation of all process and/or packaging equipment to exceed schedule
  • Perform all area changeovers and continuous improvement activities in area
  • Intermediate to complex troubleshooting
  • Complete all area transactions in MRP system and trouble shoot inventory issues as required
  • Perform all quality checks as defined in SOPs and be able to adjust equipment to optimize product quality; maintain area GMP’s
  • Train back-ups and new associates & cross train in process and/or packaging
  • Complete all PM work orders as and enter corrective work order requests into the MIS
  • Active participation in the Safety program as it applies to the Process/Packaging Area, including area audits and conformance to all area LOTO and safety procedures
  • Responsible for following all Quality and Food Safety Policies and applicable procedures



Key Lateral Responsibilities



  • Shift Team
  • Maintenance Team Meetings

Key Critical Competencies (Functional or Leadership)


  • Packaging acumen
  • Mechanical aptitude
  • Manual dexterity
  • Attention to detail
  • Conflict management



Key Technical Knowledge and Skills

  • Minimum Secondary School diploma
  • Mechanical aptitude
  • Minimum Intermediate troubleshooting skills
  • Proven ability to optimize equipment to meet or exceed product specifications, schedule, and planned rates
  • Strong technical problem solving skills
  • Knowledge of Safety, Quality and Material Management systems & procedures
  • Knowledge of food safety, GMP, ISO, HACCP, SPC



Critical Learning Experiences


  • 5-10 years of manufacturing experience operating complex high-speed packaging and/or process equipment
  • Experience with quality systems and SPC
  • Demonstrated ability to continuously improve an area/equipment operation

Quality and Food Safety


Utilizing knowledge of Q/FS systems.  The associate ensures Food Safety requirements are effectively performed.  This includes training of other associates on the Food Safety & Hazard Analysis Critical Control Points (HACCP), ensuring CCP monitoring is in effect and continuous improvement of the process with any changes to our working environment is practiced.



Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.