Share this Job

Site IT Services Senior Analyst


0, BRU, BE

JOB CATEGORY:  Information Services

A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated 

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.


Job Title

Site IT Services Senior Analyst

Segment/Business Unit

Mars Global Services


Mars Information Services




Job Purpose

The role is part of the Global Site Infrastructure Team, responsible for management of all local infrastructure services & projects at a number of sites in Belgium and Netherlands covering multiple segments.


The role is also responsible for our managed service delivery across responsible sites managing day-to day activities of contractor resources.


A key part of the role is to lead one of our EU services, leading a group of peers to measure and improve service delivery at regional level and liaising with counterparts in the other regions.  


Key Responsibilities

  • Service management of all local infrastructure services at multiple sites in Belgium and Netherlands.
    • Build, maintain & implement ongoing site infrastructure improvement plan (incl. servers & computer room, end user support, video conferencing, etc.)
    • Day to day execution of site business operations activities should be a minority component of the role, although still accountable for the service delivery to the site(s)                                                                                                                                                                                                                                     
    • Identify opportunities for improved reliability, supportability or efficiency & incorporate into plan
    • Manage resources to implement hands-on aspects of the plan
    • Work with project teams / application owners to recommend appropriate solutions such as local hosting options
    • Regularly review site service levels, project activities, site infra roadmap etc. with BP teams & understand their priorities & the impact of these on the site infrastructure
    •  Plan & request CAB budget for the site(s)
    •  Manage more complex technical requests not typically handled by the Business operations roles
    • Manage larger, more complex technical projects for the site(s)
  • Make recommendations on and lead infrastructure / service improvement projects across region/ market / segment
  • Proactive driving of a specific technology, process or service area across multiple sites or the region AND/OR lead centrally driven deployments across multiple sites or the region, working with requesting team to define appropriate deployment plan & recommend any changes following pilot phase. This should take up at least 20% of the individual's role.




Context and Scope

The associate is expected to work with very little supervision on all day to day work, driving their own workload & priorities, and building relationships with key stakeholders inside & outside the team. Job objectives will be set in terms of high level activities they are expected to lead and drive at their sites or at EU level. Day to day operational tasks are managed through contractors so the associate should be focused on more pro-active identification of service improvements, project management of larger activities and stakeholder relationship management. They should operate at both local & regional level, working with regional peers to drive service best practice & improvements. The role is based in Brussels and reports into the Site IT Service Manager, also based in Brussels.



Job Specifications/Qualifications

1. Education & Professional Qualification

Educated to degree level.

ITIL certification is preferred, but not essential.


2. Knowledge/Experience

5+ years experience in IT service management, IT project management or similar. Experience managing IT change within a business context. Experience dealing with people/customers at different levels of the business. Good broad understanding of infrastructure technology.









Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.


Job Segment: Outside Sales, Relationship Manager, Project Manager, Sales, Customer Service, Technology

Find similar jobs: