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Service Sr Analyst -SFA


0, 44, CN

JOB CATEGORY:  Information Services

A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated 

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.


Key Responsibilities/职位描述

As EFEX platform owner to promote EFEX to global distributor RTM SFA template by co-work with SFC, BP team.

As EFEX platform owner to drive EFEX template design, governance between project requirement  and EFEX template

Vendor management and engagement to deliver consistent result.

Engage our customers across region, cross segment.

Work with other teams globally, regionally and locally to ensure global coverage is provided and excellence shared.

Continuously identify and improve system to meet business’ growing requirements

Develop regional solutions for business (CIP-Continuous Improvements)

Develop/improve standard operational procedures and Service Delivery Procedures

Be part of an out of hours callout service for problems with business critical systems, including follow the sun requirements and activities

Assist with change management activities which include release and production slots

Work on Service Introduction (Take On) Activities

Plan, test and implement enhancement, requests that deliver business benefit

Involvement in project activity, including supportability advice and providing support to Development Teams during the systems delivery lifecycle.

Outage coordination in the region

Report on Service metrics



Bachelor or higher degree in Computer Science or Information Systems is preferred.

Good communication, especially in English and interpersonal skills

Strong analytical and problem solving skills

Good business process understanding on FMCG (Fast Moving Consumer Goods) industry (preferred)

3-5 years DB / coding experience is preferred

Ability to work effectively in a flexible and changing environment, manages multiple activities and priorities, and work well under pressure

Familiar with ITIL/DevOps



Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.


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