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Assistant Store Director-Guest Experienc

LOCATION: 

0, 31, CN

JOB CATEGORY:  Sales
REQUISITION NUMBER:  252487

A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated 

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

 

Key Responsibilities/职位描述

Purpose of Role:

 

The Assistant Store Director works in partnership with the Store Director to ensure the store’s overall operation and success. The primary focus of this position is to create an exceptional Guest experience through an interactive and engaging “shoppertainment” environment.

 

Principal Accountabilities:

 

DRIVE RESULTS / GUEST SERVICE- ACHIEVE OUR GOALS BY BRINGING MORE CHOCOLATE SMILES TO OUR GUESTS

 

  • Train and develop the Guest Experience Managers to ensure that the store meets and /or exceeds quantifiable performance metric’s (e.g. Net Sales, Conversion, Average Dollar Sale, etc.)
  • Assess, evaluate and coach Guest Experience Managers and Supervisors to drive sales through the  engagement and productivity our associates
  • Partners with the Store Director to develop the strategies and plans to achieve sales growth through business analysis, action planning, effective communication and consistent accountability
  • Role models the behaviors of an effective Manager On Duty and manages effective supervision to drive sales by consistently delivering exceptional Guest Service through the Mars selling strategy
  • Adheres to “ Floor Leadership” Manager or Supervisor on each sales floor at all times
  • Manages the Character Performers & Buddies-delivering engaging and memorable experiences 
  • Display a "Guest comes first" attitude by training and holding associates accountable for delivering legendary Guest service.

 
TALENT MANAGEMENT- DELIVER AN EXPECTIONAL RETAIL EXPERIENCE BY DELIGHTING OUR GUESTS THROUGH OUR FUN, KNOWLEDGE AND PASSION FOR OUR BRAND
 

  • Responsible for the effective recruitment, selection and on-boarding of exceptional associates who are excited to work in a fast paced Guest centric environment
  • Ensures store achieves optimal staffing levels by filling positions in a timely manner for job openings with associates that are committed to delighting our Guests by delivering exceptional service
  • Identifies, develops and leverages existing talent to support the growth of the store through the Talent Management System and associate performance appraisal processes
  • Rewards and recognizes behaviors / results that are in alignment with Mars purpose and values to promote a high-performing team
  • In partnership with the Store Director drive the company’s performance management process and partner with P&O on associate relations issues to ensure practices are fair and consistent
  • Manages the delivery of associate communication and materials-Champion the Fun Committee
  • Coordinates the Q12 process and impact sessions. Create and execute action plans defined from the survey results


Qualifications/任职条件 

 

PRESENTATION EXCELLENCE- CREATE A VISUALLY EXCITING MERCHANDISE PRESENTATION BY DELIVERING OUR BRAND STANDARD PROMISE

 

  • Demonstrates knowledge of products, placement Onstage, sales impact according to the space occupied and general understanding of category components
  • Is knowledgeable and strictly complies with all M&Ms World visual standards
  • Supervises visual team to include in-store visual associate and visual support
  • In partnership with Store Director and corporate team ensure proper and effective training and development is provided to associates to achieve an exceptionally visually appealing store that is Big, Bold and clearly Branded

 

OPERATIONAL EXCELLENCE- ENSURING OPERATIONAL EFFICIENCIES WHILE DELIVERING AN EXCITING RETAIL EXPERIENCE 

 

  • Through training and development ensures all areas of the store including Onstage and Backstage are neat clean, organized, operational and safe
  • Complies with and ensures that all associates follow company policies and procedures
  • In partnership with Store Director ensure that store is in compliance with all employment State and Federal laws, including but not limited to wage and hour and Equal Employment Opportunity
  • Ensure that the store protects company assets thorough awareness of Loss Prevention best practices, including great guest service, associate bag checks, associate purchases, as well as all other compliance to company policies and procedures

 

PERSONAL LEADERSHIP- EXEMPLIFY LEADERSHIP COMPETENCIES THAT DRIVE A HIGH PERFORMING, HIGHLY ENGAGED TEAM

 

  • Be an inspiration to others, ethically and professionally
  • Demonstrates confidence and focus during periods of high volume or unexpected events to keep store operating to standard and to set a positive example for the store team
  • Shares information and communicates clearly to all levels
  • Leads by managing through change and adversity
  • Exemplifies the 5 Principles of Mars
  • Promotes store involvement in Mars community service, wellness and sustainability programs
  • Cultivates a collaborative learning environment within the store by modeling purpose, values and behaviors consistent with Mars philosophy
  • Helps to drive consensus while managing a diverse management team and/or collaborating with colleagues in other stores/departments
  • Provides an open door policy where associates are free to express their ideas, concerns and feelings and an environment where the 5 principles of Mars are modeled and upheld

 

MISSION CRITICAL COMPETENCIES

  • Integrity and Trust
  • Approachability
  • Drive for Results
  • Directing and Motivating Others
  • Developing Direct Reports
  • Customer Focus
  • Listening Skills
  • Building Effective Teams

 

Key Functional Retail Knowledge Skills/Knowledge

  • Guest Service
  • Selling
  • Merchandising
  • Brand / Product Knowledge
  • Store Operations
  • Business Acumen
  • Personnel Policies and Procedures

 

Key Experiences

  • Minimum 5 years experience managing in a fast paced, high volume retail operation

 

Desired Education

  •  College Degree preferred equivalent experience

 

Decision Making Authority and Impact

  • Employment decisions for all non-exempt retail positions
  • Partnership decisions on select exempt retail positions
  • Determine effective methods of recruiting staff at all levels within the store environment
  • Ability to make immediate decisions regarding associate issues, store policy and procedure issues and guest service recovery.
  • Ensures MMW culture and philosophy is brought to life
  • Ability to make recommendations to enhance operational and associate needs


RN:23

 

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

 


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