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Assistant Store Director-Guest Experienc

地点: 

0, 31, CN

类别:  Sales
职位编号:  252487

在玛氏,这是一段互惠并共同获益的体验。

在玛氏工作,实现您的职业抱负。并且认识到开展业务不仅仅是为了盈利。这是玛氏的理念。我们为每一位同事提供机会。让您所从事的工作变得对您本人、您身边的人以及地球更有意义的机会。在这里您从事的是既有趣又富有挑战性的工作,您不仅拥有开展工作所需的工具,还值得拥有杰出的同事来协助您共同完成。在您大展宏图的同时,我们也不断改善业务开展方式及促进同事职业生涯发展,把玛氏集团变成一家前途光明,不断持续发展的公司。

因为这从来不仅仅是关于单个个人、单个项目或单个品牌的事情。这关乎如何充分利用自身资源来实现互惠互利的长期收益。这关乎是否有创意、有理想。我们不怕失败,因为只有不思进取才会毫无风险。正是诚信和理想共同造就了玛氏这样一个独特而优异的工作环境,这也是为何在这里工作意味着更多。

关于玛氏

玛氏公司是一家拥有近百年悠久历史的私营家族企业,为人们和他们的爱宠提供各种产品和服务。作为一家销售额超过350亿美元的跨国公司,玛氏公司拥有众多深受全球消费者喜爱的品牌,例如:M&M’s®、士力架®(SNICKERS®)、特趣®(TWIX®)、MILKY WAY®、德芙®(DOVE®)、 宝路®(PEDIGREE®)、皇家宠物食品®( ROYAL CANIN®)、伟嘉®(WHISKAS®)、 益达®(EXTRA®)、奥碧®(ORBIT®)、5™、彩虹®(SKITTLES®)、UNCLE BEN’S®、玛氏饮品™(MARS DRINKS™) 和COCOAVIA®。此外,玛氏公司也提供宠物护理服务,旗下拥有BANFIELD® 宠物医院、Blue Pearl®、 VCA® 和 Pet Partners™等品牌。目前,玛氏公司总部位于美国弗吉尼亚州麦克莱恩(McLean),在全球80多个国家的100,000余名同事每天都在积极践行着由“质量、责任、互惠、效率、自主” 构成的“玛氏五大原则”,通过业务发展为所有利益相关方创造价值,最终实现令你我自豪的成长。

 

Key Responsibilities/职位描述

Purpose of Role:

 

The Assistant Store Director works in partnership with the Store Director to ensure the store’s overall operation and success. The primary focus of this position is to create an exceptional Guest experience through an interactive and engaging “shoppertainment” environment.

 

Principal Accountabilities:

 

DRIVE RESULTS / GUEST SERVICE- ACHIEVE OUR GOALS BY BRINGING MORE CHOCOLATE SMILES TO OUR GUESTS

 

  • Train and develop the Guest Experience Managers to ensure that the store meets and /or exceeds quantifiable performance metric’s (e.g. Net Sales, Conversion, Average Dollar Sale, etc.)
  • Assess, evaluate and coach Guest Experience Managers and Supervisors to drive sales through the  engagement and productivity our associates
  • Partners with the Store Director to develop the strategies and plans to achieve sales growth through business analysis, action planning, effective communication and consistent accountability
  • Role models the behaviors of an effective Manager On Duty and manages effective supervision to drive sales by consistently delivering exceptional Guest Service through the Mars selling strategy
  • Adheres to “ Floor Leadership” Manager or Supervisor on each sales floor at all times
  • Manages the Character Performers & Buddies-delivering engaging and memorable experiences 
  • Display a "Guest comes first" attitude by training and holding associates accountable for delivering legendary Guest service.

 
TALENT MANAGEMENT- DELIVER AN EXPECTIONAL RETAIL EXPERIENCE BY DELIGHTING OUR GUESTS THROUGH OUR FUN, KNOWLEDGE AND PASSION FOR OUR BRAND
 

  • Responsible for the effective recruitment, selection and on-boarding of exceptional associates who are excited to work in a fast paced Guest centric environment
  • Ensures store achieves optimal staffing levels by filling positions in a timely manner for job openings with associates that are committed to delighting our Guests by delivering exceptional service
  • Identifies, develops and leverages existing talent to support the growth of the store through the Talent Management System and associate performance appraisal processes
  • Rewards and recognizes behaviors / results that are in alignment with Mars purpose and values to promote a high-performing team
  • In partnership with the Store Director drive the company’s performance management process and partner with P&O on associate relations issues to ensure practices are fair and consistent
  • Manages the delivery of associate communication and materials-Champion the Fun Committee
  • Coordinates the Q12 process and impact sessions. Create and execute action plans defined from the survey results


Qualifications/任职条件 

 

PRESENTATION EXCELLENCE- CREATE A VISUALLY EXCITING MERCHANDISE PRESENTATION BY DELIVERING OUR BRAND STANDARD PROMISE

 

  • Demonstrates knowledge of products, placement Onstage, sales impact according to the space occupied and general understanding of category components
  • Is knowledgeable and strictly complies with all M&Ms World visual standards
  • Supervises visual team to include in-store visual associate and visual support
  • In partnership with Store Director and corporate team ensure proper and effective training and development is provided to associates to achieve an exceptionally visually appealing store that is Big, Bold and clearly Branded

 

OPERATIONAL EXCELLENCE- ENSURING OPERATIONAL EFFICIENCIES WHILE DELIVERING AN EXCITING RETAIL EXPERIENCE 

 

  • Through training and development ensures all areas of the store including Onstage and Backstage are neat clean, organized, operational and safe
  • Complies with and ensures that all associates follow company policies and procedures
  • In partnership with Store Director ensure that store is in compliance with all employment State and Federal laws, including but not limited to wage and hour and Equal Employment Opportunity
  • Ensure that the store protects company assets thorough awareness of Loss Prevention best practices, including great guest service, associate bag checks, associate purchases, as well as all other compliance to company policies and procedures

 

PERSONAL LEADERSHIP- EXEMPLIFY LEADERSHIP COMPETENCIES THAT DRIVE A HIGH PERFORMING, HIGHLY ENGAGED TEAM

 

  • Be an inspiration to others, ethically and professionally
  • Demonstrates confidence and focus during periods of high volume or unexpected events to keep store operating to standard and to set a positive example for the store team
  • Shares information and communicates clearly to all levels
  • Leads by managing through change and adversity
  • Exemplifies the 5 Principles of Mars
  • Promotes store involvement in Mars community service, wellness and sustainability programs
  • Cultivates a collaborative learning environment within the store by modeling purpose, values and behaviors consistent with Mars philosophy
  • Helps to drive consensus while managing a diverse management team and/or collaborating with colleagues in other stores/departments
  • Provides an open door policy where associates are free to express their ideas, concerns and feelings and an environment where the 5 principles of Mars are modeled and upheld

 

MISSION CRITICAL COMPETENCIES

  • Integrity and Trust
  • Approachability
  • Drive for Results
  • Directing and Motivating Others
  • Developing Direct Reports
  • Customer Focus
  • Listening Skills
  • Building Effective Teams

 

Key Functional Retail Knowledge Skills/Knowledge

  • Guest Service
  • Selling
  • Merchandising
  • Brand / Product Knowledge
  • Store Operations
  • Business Acumen
  • Personnel Policies and Procedures

 

Key Experiences

  • Minimum 5 years experience managing in a fast paced, high volume retail operation

 

Desired Education

  •  College Degree preferred equivalent experience

 

Decision Making Authority and Impact

  • Employment decisions for all non-exempt retail positions
  • Partnership decisions on select exempt retail positions
  • Determine effective methods of recruiting staff at all levels within the store environment
  • Ability to make immediate decisions regarding associate issues, store policy and procedure issues and guest service recovery.
  • Ensures MMW culture and philosophy is brought to life
  • Ability to make recommendations to enhance operational and associate needs


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玛氏致力于提供平等就业机会,将考虑所有符合资格的求职者,不论其种族、肤色、宗教、性别、性取向、性别认同、国籍、残疾状况、受法律保护的退伍军人身份或受法律保护的任何其他特性。如果您在求职申请过程中由于残疾而需要帮助或便利条件,可向我们提出。本公司很乐意提供此类帮助,并且任何求职者均不会因提出此类要求而受到惩罚。